Refund & Cancellation Policy
Last updated: September 2026. This policy is a working template prepared for SafarDesk Solutions L.T.D. and should be reviewed by a qualified legal professional before final publication.
1. Two kinds of charges
Understanding refunds starts with understanding what you paid for. A journey arranged through SafarDesk typically involves:
- SafarDesk service fees — our charges for research, planning, coordination and support work; and
- Third-party costs — amounts paid to airlines, hotels, transport providers, visa authorities and other suppliers for the actual travel services.
2. SafarDesk service fees
- If you cancel before we have started work on your request, your service fee is refundable in full.
- If you cancel after work has started (research delivered, options proposed, coordination in progress), we may retain a fair portion of the fee reflecting work already done, and refund the remainder.
- If we are unable to deliver an agreed service, the related service fee is refunded in full.
3. Third-party costs
Refunds for flights, accommodation, transport and similar services are governed by each provider's own fare rules and terms, which we always communicate before you confirm a booking. Some fares and rates are non-refundable; others carry change or cancellation fees set by the provider. When you cancel, we will pursue every refund the provider's rules allow and pass it to you in full when received — provider processing commonly takes 4–12 weeks.
4. Visa-related payments
Government and embassy fees are set by the relevant authorities and are generally non-refundable once paid, regardless of the outcome of an application. This is an authority rule, not a SafarDesk one.
5. Changes to bookings
Date, name or itinerary changes are subject to provider rules and any fare/rate difference. We will always tell you the full cost of a change before making it.
6. How to cancel or request a refund
Contact us by WhatsApp (+234 902 8564 961) or email (safardesksolutions@gmail.com) with your name and booking reference. We acknowledge refund requests within 2 business days and keep you updated until the matter is closed. Approved SafarDesk-fee refunds are processed within 14 days to your original payment method.
7. Events beyond anyone's control
Where travel is disrupted by events beyond our control (airline cancellations, border closures, natural events), provider policies and applicable law determine the remedies available; we will actively help you pursue them.